12140 Wickchester Ln Suite #100, Houston, TX 77079

Customer Service Information

Standard Hours of Operation:
8 am-7 pm M-F and Sat 9 am-12 pm Central Time*

*Please note that we recently changed our hours of operation

If you are experiencing an outage, downed lines, leaks, or other trouble with the electricity or gas coming into your home, contact your local utility right away.

Report an Outage

We want to hear from you! Email suggestions to CustomerSuggestions@derinhosting.com
Happy with your service? Let us know at CustomerCompliments@derinhosting.com
Feeling dissatisfied? Let us know why at officeofthepresident@derinhosting.com

Want to submit a Spark Energy complaint?  Learn about our quick & easy process.

We will be closed on the following business days:

January 1st – New Year’s Holiday
January 18th – Martin Luther King Day
February 15th – Presidents Day
April 2nd – Good Friday
May 31st – Memorial Day
July 5th – Independence Day
September 6th – Labor Day
November 25th and 26th-Thanksgiving Day and Day After Thanksgiving
December 24th – Christmas Eve

If you would like to mail your
payment, make checks payable
to Spark Energy and send to:
PO Box 3015
Houston, TX 77253


Translate »